House of Seraphine

Refunds & Returns

At House of Seraphine, we want you to love your purchase. If something isn't right, we're here to help.

Our Returns Policy

We accept returns within 14 days of delivery, provided the following conditions are met:

The item is in its original packaging
The candle is unburnt and unused
The item is in the same condition as when it was received

How to Request a Return

To initiate a return, please contact us at hello.houseofseraphine@gmail.com within 14 days of receiving your order. Please include your order number and reason for return and we'll guide you through the process.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within a reasonable timeframe.

Non-Returnable Items

We are unable to accept returns on candles that have been burnt or used, or items that are not in their original packaging.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately at hello.houseofseraphine@gmail.com with a photo and your order number and we'll make it right.