Customer care
Frequently asked questions
Where do you ship?
We ship from Sydney, Australia. Add your final domestic and international shipping zones in Shopify before launch.
What is your return policy?
Returns are handled according to the final Refund Policy. Replace this placeholder with your exact terms before launch.
How do I care for my candle?
Trim the wick to 5mm before each burn, burn on a heat-safe surface and never leave a candle unattended.
Do you offer custom orders?
Custom gifting and event orders are planned. Add minimum quantities, lead times and enquiry details when ready.
Which payment methods are supported?
After setup, Shopify can support Shopify Payments/Stripe, Apple Pay, Google Pay, PayPal and major debit and credit cards.